Shipping policy

At Ravitor, we are committed to delivering your order as efficiently, safely, and reliably as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, as well as important information regarding delays, customs fees, incorrect addresses, damaged shipments, and customer responsibilities.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Once your order has been successfully placed, our fulfillment team will begin preparing it for shipment.

  • Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
  • During periods of high order volume, promotional campaigns, seasonal demand, or unexpected operational circumstances, processing times may take longer than usual.
  • After completing your purchase, you will receive an order confirmation email containing the details of your order.
  • Once your order has been shipped, a shipping confirmation email with tracking information will be sent when tracking details become available.

Shipping Destinations

Ravitor ships to multiple countries and regions where our products and shipping services are available.

Shipping availability may depend on factors such as:

  • Product availability.
  • Carrier service coverage.
  • Local laws and regulations.
  • Delivery restrictions.
  • Warehouse availability.
  • Shipping limitations applicable to certain products.

We reserve the right to restrict, suspend, or decline shipping to certain destinations when necessary.

If we are unable to ship an order to your destination, you may be notified during checkout or contacted after your order has been placed.

Estimated Delivery Times

After an order has been shipped, the estimated delivery timeframe is as follows:

  • Orders typically arrive within 4–7 business days after shipment.
  • Orders may be shipped from warehouses located in the United States, depending on product availability and fulfillment arrangements.

Please note that all delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on factors such as the shipping carrier, delivery destination, weather conditions, local delivery operations, customs clearance where applicable, public holidays, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Please note:

  • Applicable shipping fees will be shown before you complete your purchase.
  • Ravitor may occasionally offer free shipping, discounted shipping rates, or promotional shipping offers.
  • Shipping promotions may be subject to specific eligibility requirements, destinations, minimum purchase amounts, or promotional periods.
  • Any available shipping options and associated costs will be displayed during checkout where applicable.

Order Tracking

When tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or shipment details.

Please note:

  • Tracking information is provided by the shipping carrier.
  • Tracking updates may not appear immediately after the package has been dispatched.
  • In some cases, it may take several business days for the carrier's tracking system to display updated shipment information.
  • Tracking activity may temporarily pause while a package is moving between international or regional shipping facilities.

Please allow sufficient time for tracking information to update before contacting our customer support team.

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges depending on the destination country.

These charges may include:

  • Customs duties.
  • Import taxes.
  • VAT or similar taxes.
  • Brokerage or handling fees.
  • Other charges imposed by customs authorities or local governments.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Ravitor does not control customs charges and cannot guarantee or estimate the amount that may be charged by local authorities.

Customers are encouraged to review applicable customs requirements in their country before placing an international order.

Delivery Delays

Although we make reasonable efforts to ensure orders are delivered within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our reasonable control.

Possible causes of delays may include:

  • Severe weather conditions.
  • Customs inspections or clearance delays.
  • Carrier or transportation disruptions.
  • High seasonal shipping volume.
  • Supply chain interruptions.
  • Public holidays.
  • Local delivery restrictions.
  • Incorrect or incomplete shipping information.
  • Unexpected operational events.

Ravitor is not responsible for delays caused by carriers, customs authorities, government agencies, natural events, or other circumstances outside our reasonable control.

If a significant delay occurs, please contact our customer support team and we will make reasonable efforts to assist you with available shipment information.

Incorrect Shipping Information

Customers are responsible for providing accurate, complete, and current shipping information when placing an order.

Please ensure that your:

  • Full name is correct.
  • Street address is complete.
  • Apartment, unit, or suite number is included where applicable.
  • City, state, province, or region is accurate.
  • Postal or ZIP code is correct.
  • Phone number and email address are current.

Incorrect or incomplete shipping details may result in delays, failed deliveries, or packages being returned to the sender.

If you notice an error in your shipping information, please contact us as soon as possible at service@ravitor.com.

We will make reasonable efforts to update your information before shipment. However, once an order has entered the fulfillment or shipping process, changes may no longer be possible.

Additional shipping or reshipping charges resulting from incorrect information provided by the customer may be the customer's responsibility.

Failed or Refused Deliveries

If a package cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or failure to collect the package when required, it may be returned to the sender.

In such cases:

  • Additional shipping charges may apply if the customer requests reshipment.
  • Original shipping charges may not be refundable where permitted by applicable law.
  • Any refund for returned products will be handled according to our Refund Policy and the circumstances of the return.

Customers are encouraged to monitor tracking information and respond promptly to any carrier notifications regarding delivery.

Lost, Stolen, or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend that you:

  • Check with other members of your household.
  • Check around your delivery location, including entrances, porches, mailrooms, reception areas, or other secure locations.
  • Ask nearby neighbors whether they received the package on your behalf.
  • Contact the shipping carrier or local delivery service directly.

If the package still cannot be located, please contact us at service@ravitor.com.

We will make reasonable efforts to assist you with reviewing the shipment and contacting the carrier when appropriate.

Please note that Ravitor cannot be held responsible for packages that are lost, misplaced, or stolen after the shipping carrier has confirmed successful delivery to the shipping address provided by the customer, except where otherwise required by applicable law.

Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible after receiving the package.

To help us review the issue, we may request:

  • Clear photographs of the damaged product.
  • Photographs of the shipping packaging.
  • Photographs of the shipping label when necessary.
  • Your order number.
  • A description of the damage.

Please retain the product and original packaging until our support team has reviewed your request.

After reviewing the information provided, we will determine an appropriate resolution in accordance with our Refund Policy.

Depending on the circumstances, the resolution may include:

  • A replacement.
  • A refund.
  • Store credit.
  • Another reasonable solution.

Split Shipments

In some cases, products included in the same order may be shipped separately.

Split shipments may occur because of:

  • Different warehouse locations.
  • Product availability.
  • Inventory conditions.
  • Fulfillment requirements.
  • Shipping carrier arrangements.
  • Product-specific shipping requirements.

If your order is shipped in multiple packages:

  • You may receive more than one tracking number.
  • Packages may arrive on different dates.
  • One tracking number may update earlier than another.
  • Receiving one package before another does not necessarily mean that items are missing from your order.

Order Cancellation

If you wish to cancel an order, please contact us at service@ravitor.com as soon as possible.

Please note:

  • We will make reasonable efforts to process cancellation requests before the order enters the fulfillment or shipping process.
  • Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.
  • If cancellation is no longer available, you may be able to request a return after delivery in accordance with our Refund Policy.

Submitting a cancellation request does not guarantee that an order can be canceled before shipment.

Policy Updates

Ravitor reserves the right to modify, revise, or update this Shipping Policy from time to time to reflect changes in:

  • Business operations.
  • Shipping practices.
  • Carrier requirements.
  • Logistics procedures.
  • Legal or regulatory requirements.
  • Fulfillment processes.

Any updates will be published on this page and will become effective once posted unless otherwise stated.

We encourage customers to review this Shipping Policy periodically for the latest information regarding order processing and delivery.

Contact Information

If you have any questions regarding shipping, tracking, delivery, or your order, please contact us:

Brand: Ravitor

Business Name: ICEZILO COMPANY LIMITED

Business Registration No.: 79488835

Registered Office: FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG

Phone: +852 9290 7676

Email: service@ravitor.com