Privacy policy

At Ravitor, we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information obtained when you visit our website, place an order, create an account, contact us, or otherwise interact with our products and services.

By accessing or using ravitor.com, creating an account, placing an order, or otherwise using our Services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you interact with our website.

Information You Provide Directly

You may provide personal information when you:

  • Place or manage an order.
  • Create or update a customer account.
  • Subscribe to newsletters, promotions, or special offers.
  • Contact our customer support team.
  • Submit a return or refund request.
  • Participate in surveys, promotions, or other store activities.
  • Communicate with us through forms, email, or other available channels.

The information we may collect includes:

  • Full name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Payment and transaction information.
  • Order history.
  • Product preferences.
  • Customer support communications.
  • Information you voluntarily provide when contacting us.

Payment information may be processed directly by third-party payment providers. Ravitor does not intentionally store complete payment card information on its own systems.

Information Collected Automatically

When you visit, browse, or interact with our website, certain information may be collected automatically.

This may include:

  • IP address.
  • Browser type and version.
  • Device type.
  • Device identifiers.
  • Operating system.
  • Approximate location derived from technical information.
  • Referring website or traffic source.
  • Pages and products viewed.
  • Links clicked.
  • Shopping and browsing activity.
  • Session duration.
  • Website interactions.
  • Information collected through cookies, pixels, tags, and similar technologies.

This information helps us understand how visitors interact with our website and allows us to improve website functionality, security, performance, and the overall shopping experience.

How We Use Your Information

We may use the information we collect for legitimate business, operational, security, customer service, and legal purposes.

We may use your information to:

  • Process, confirm, and fulfill orders.
  • Process and verify payments.
  • Coordinate shipping and delivery.
  • Provide tracking and order-status information.
  • Respond to customer inquiries.
  • Process returns and refunds.
  • Manage customer accounts.
  • Detect, prevent, and investigate fraudulent or suspicious activity.
  • Maintain the security and integrity of our website.
  • Improve our website, products, and customer experience.
  • Analyze website traffic and store performance.
  • Understand customer preferences and shopping behavior.
  • Personalize content and product recommendations.
  • Communicate important service or account information.
  • Maintain business and transaction records.
  • Comply with applicable legal or regulatory obligations.
  • Enforce our policies and Terms of Service.
  • Send promotional communications where permitted and where you have chosen to receive them.

Where required by applicable law, we process personal information based on an appropriate legal basis, which may include consent, contractual necessity, compliance with legal obligations, or legitimate business interests.

Payment Information

Payments made through our website may be processed by secure third-party payment service providers.

Depending on the payment method selected, these providers may collect information such as:

  • Your name.
  • Billing address.
  • Payment card or account information.
  • Transaction details.
  • Fraud-prevention information.

Payment providers process this information according to their own terms, security procedures, and privacy policies.

For security purposes, Ravitor does not intentionally store complete credit or debit card numbers on its own servers.

How We Share Your Information

Ravitor does not sell or rent customer personal information in the ordinary meaning of those terms for direct commercial resale.

However, we may disclose or share information with trusted third parties when reasonably necessary to operate our business and provide our Services.

These third parties may include:

  • Payment processors.
  • Shipping and logistics providers.
  • Fulfillment partners.
  • E-commerce platform providers.
  • Website hosting providers.
  • Customer support platforms.
  • Email and communication providers.
  • Fraud prevention and security providers.
  • Analytics providers.
  • Advertising and marketing partners.
  • Professional advisers where necessary.

These service providers may process information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information where reasonably necessary to:

  • Comply with applicable laws or regulations.
  • Respond to lawful requests, subpoenas, court orders, or legal proceedings.
  • Cooperate with regulators or government authorities.
  • Investigate fraud, abuse, or unlawful activity.
  • Protect our rights, property, customers, or Services.
  • Enforce our Terms of Service and other policies.
  • Complete a merger, acquisition, restructuring, financing, sale, or transfer of business assets where permitted by law.

Shopify and E-Commerce Services

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our website and process certain transactions.

As part of providing these services, Shopify may process information relating to:

  • Customer orders.
  • Checkout activity.
  • Transactions.
  • Device and browser activity.
  • Customer interactions with our store.

Shopify processes information according to its own applicable privacy practices and policies.

Because Shopify and other technology providers may operate internationally, personal information may be processed or stored in jurisdictions outside your country of residence.

Advertising and Analytics Partners

We may work with third-party analytics, advertising, attribution, and marketing providers to better understand website performance and customer interactions.

These providers may help us:

  • Measure website traffic.
  • Understand how customers use our website.
  • Analyze advertising performance.
  • Improve marketing campaigns.
  • Provide relevant advertisements.
  • Measure conversions and customer engagement.

These providers may include platforms such as:

  • Google.
  • Meta, including Facebook and Instagram.
  • AppLovin.
  • Other advertising, analytics, attribution, and marketing service providers.

These services may use:

  • Cookies.
  • Tracking pixels.
  • Tags.
  • Device identifiers.
  • Similar technologies.

Information collected by these third-party providers is subject to their respective privacy policies and data practices.

Cookies and Similar Technologies

Our website uses cookies and related technologies to support website functionality, security, analytics, personalization, and advertising.

Cookies may be used to:

  • Maintain shopping cart functionality.
  • Enable secure checkout.
  • Remember customer preferences.
  • Keep users signed in where applicable.
  • Analyze website traffic.
  • Understand browsing behavior.
  • Measure advertising effectiveness.
  • Support remarketing campaigns.
  • Improve website performance.
  • Detect fraudulent or suspicious activity.

Most web browsers allow you to control, block, or delete cookies through browser settings.

Please note that disabling certain cookies may affect some features of our website, including:

  • Shopping cart functionality.
  • Checkout.
  • Login functions.
  • Saved preferences.
  • Personalized website features.

For additional information regarding cookies used by Shopify-powered stores, you may review Shopify's cookie information at:

https://www.shopify.com/legal/cookies

Data Security

Protecting customer information is an important part of our operations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Security measures may include:

  • Secure and encrypted website connections.
  • Secure payment processing.
  • Access controls for sensitive information.
  • Account security procedures.
  • Fraud monitoring.
  • Use of reputable technology and service providers.
  • Procedures designed to detect unauthorized activity.

Although we take reasonable precautions to safeguard personal information, no electronic transmission, storage method, or online system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted through or stored in connection with our Services.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The nature of the information.
  • Our relationship with the customer.
  • Order and transaction requirements.
  • Customer support needs.
  • Fraud prevention and security requirements.
  • Accounting and tax obligations.
  • Legal and regulatory requirements.
  • Potential disputes or legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

International Data Transfers

Ravitor is operated by ICEZILO COMPANY LIMITED, a Hong Kong registered company.

Because we operate an online store and work with service providers located in different countries, your personal information may be transferred to, processed in, or stored in jurisdictions outside your country of residence.

These jurisdictions may have privacy and data protection laws that differ from those in your location.

Where required by applicable law, we take reasonable steps or use appropriate safeguards for international transfers of personal information.

Third-Party Websites

Our website may contain links to websites, applications, or services operated by independent third parties.

We do not control these third-party services and are not responsible for their:

  • Privacy practices.
  • Data collection practices.
  • Security measures.
  • Content.
  • Terms and conditions.
  • Products or services.

We encourage customers to review the privacy policies of third-party websites before providing personal information or completing transactions.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights relating to your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Request restriction of certain processing activities.
  • Object to certain uses of your personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.
  • Request information about how your personal information is used or disclosed.
  • Request a copy of certain personal information in a portable format where applicable.

These rights may be subject to:

  • Identity verification requirements.
  • Legal restrictions.
  • Regulatory obligations.
  • Applicable exceptions.

To submit a privacy-related request, please contact us at service@ravitor.com.

We may request reasonable information to verify your identity before processing certain requests.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send:

  • Promotional emails.
  • Product announcements.
  • Special offers.
  • Discount information.
  • Store updates.
  • Other promotional communications.

You may opt out of marketing emails at any time by using the unsubscribe link included in the communication.

Even if you unsubscribe from promotional communications, we may continue to send necessary transactional or service-related messages, including:

  • Order confirmations.
  • Payment notifications.
  • Shipping updates.
  • Return or refund communications.
  • Customer service responses.
  • Account-related notifications.

Do Not Track Signals

Some internet browsers provide a Do Not Track setting that allows users to communicate a preference regarding certain forms of online tracking.

Because there is currently no universally accepted standard governing how websites should respond to these signals, our website may not automatically respond to Do Not Track requests.

You may still manage cookies and certain tracking technologies through your browser settings or other available privacy controls.

Children's Privacy

Our website, products, and Services are intended for a general audience and are not specifically directed toward children.

Ravitor does not knowingly collect personal information from children under the age of 13 without appropriate authorization.

If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete or otherwise address that information where required by applicable law.

If you believe that a child has provided personal information to us, please contact us at service@ravitor.com.

Data Breach Procedures

If we become aware of a security incident involving personal information, we will take reasonable steps to:

  • Investigate the incident.
  • Contain or limit potential harm.
  • Identify and address relevant security issues.
  • Take appropriate corrective measures.
  • Preserve relevant records where necessary.

Where required by applicable law, we may notify affected individuals, regulatory authorities, or other relevant parties within the required timeframe.

Email Communications

We may use your email address to:

  • Send order confirmations.
  • Provide payment notifications.
  • Send shipping and delivery updates.
  • Respond to customer inquiries.
  • Communicate regarding returns or refunds.
  • Provide account-related notifications.
  • Send promotional communications when you have chosen to receive them.

We aim to comply with applicable email marketing requirements by:

  • Clearly identifying the sender.
  • Using accurate and non-deceptive subject lines.
  • Providing an unsubscribe option in promotional communications.
  • Processing valid unsubscribe requests within a reasonable timeframe.

Business Transfers

If Ravitor or ICEZILO COMPANY LIMITED is involved in a merger, acquisition, restructuring, financing arrangement, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor or acquiring organization may continue processing personal information subject to applicable privacy and data protection requirements.

Changes to This Privacy Policy

We reserve the right to modify, revise, or update this Privacy Policy from time to time to reflect changes in:

  • Our business operations.
  • Website functionality.
  • Technology.
  • Service providers.
  • Data processing practices.
  • Legal or regulatory requirements.

Any updated version of this Privacy Policy will be published on this page and will become effective upon posting unless otherwise stated.

We encourage customers to review this Privacy Policy periodically to remain informed about how personal information is collected, used, and protected.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Brand: Ravitor

Business Name: ICEZILO COMPANY LIMITED

Business Registration No.: 79488835

Registered Office: FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG

Phone: +852 9290 7676

Email: service@ravitor.com