Terms of service

OVERVIEW

Welcome to Ravitor. Throughout these Terms of Service, the terms "Ravitor," "we," "us," and "our" refer to ICEZILO COMPANY LIMITED, the company operating this website and providing the products, content, features, tools, and services available through it (collectively referred to as the "Services").

Our online store is hosted on Shopify, which provides the e-commerce technology and infrastructure that enable us to operate our store, display products, and process customer transactions.

These Terms of Service ("Terms") govern your access to and use of our website and Services. Additional policies referenced throughout these Terms, including our Privacy Policy, Refund Policy, and Shipping Policy, are incorporated into these Terms where applicable.

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of our website and Services.

SECTION 1: USER ELIGIBILITY AND ACCOUNT RESPONSIBILITIES

By using our Services, you represent that:

  • You are at least the age of majority in your jurisdiction; or
  • You are using the Services with the permission and supervision of a parent or legal guardian where required by applicable law.

When creating an account, placing an order, or otherwise interacting with our Services, you may be required to provide information such as:

  • Full name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Payment information.
  • Other contact or transaction details.

You agree that all information you provide is accurate, complete, current, and not misleading.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Restricting unauthorized access to your account.
  • Ensuring that information associated with your account remains accurate.
  • All activities conducted through your account where permitted by applicable law.

You should notify us promptly if you believe your account has been accessed or used without authorization.

Accounts may not be sold, transferred, assigned, or shared for commercial purposes without our prior written authorization.

SECTION 2: PRODUCT DESCRIPTIONS AND WEBSITE CONTENT

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed through our Services are accurate and current.

However, minor differences may occur due to factors such as:

  • Screen resolution or display settings.
  • Lighting conditions used in product photography.
  • Manufacturing variations.
  • Color variations.
  • Product improvements or updates.
  • Packaging changes.
  • Differences between production batches.

As a result, the actual appearance of a product may differ slightly from images or descriptions displayed on our website.

Where permitted by applicable law, we reserve the right to:

  • Modify product descriptions.
  • Update product specifications.
  • Change prices.
  • Limit purchase quantities.
  • Change product availability.
  • Discontinue products.
  • Introduce new products.
  • Restrict sales to certain customers, regions, or jurisdictions.

Such changes may be made without prior notice unless notice is required by applicable law.

Nothing in this section limits any mandatory consumer rights that cannot lawfully be excluded.

SECTION 3: ORDERS AND PURCHASE AGREEMENTS

Submitting an order through our website does not automatically mean that your order has been accepted.

We reserve the right, subject to applicable law, to:

  • Accept or refuse an order.
  • Cancel an order.
  • Limit quantities purchased.
  • Request additional customer or payment verification.
  • Restrict transactions that appear suspicious or unauthorized.

Orders may be declined or canceled for reasons including:

  • Product unavailability.
  • Inventory shortages.
  • Pricing or listing errors.
  • Payment authorization issues.
  • Technical or system errors.
  • Suspected fraudulent activity.
  • Inaccurate or incomplete customer information.
  • Shipping restrictions.
  • Violations of these Terms.

If an order is canceled after payment has been successfully collected, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

Unless otherwise stated or agreed, products purchased through our website are intended for personal and lawful use.

SECTION 4: PRICING AND PAYMENT

Prices displayed on our website may change from time to time without prior notice.

The amount charged for an order will generally be the price displayed during checkout at the time the purchase is completed.

Depending on your location and order, the total amount may also include:

  • Shipping charges.
  • Applicable taxes.
  • Customs duties.
  • Import fees.
  • VAT or similar taxes.
  • Other government-imposed charges.

Charges collected directly by us will normally be displayed during checkout where applicable.

Certain customs duties, taxes, or import-related charges imposed after shipment may be collected separately by customs authorities, government agencies, carriers, or other third parties.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize us and our payment providers to process the applicable transaction.

We reserve the right to decline or cancel transactions if:

  • Payment authorization fails.
  • Payment details cannot be verified.
  • Fraudulent or suspicious activity is detected.
  • The transaction violates applicable laws or payment-provider requirements.

SECTION 5: SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Estimated processing and delivery times are provided for general informational purposes and are not guaranteed unless expressly stated otherwise.

Shipping schedules may be affected by circumstances including:

  • Carrier delays.
  • Customs inspections or clearance.
  • Severe weather.
  • Transportation disruptions.
  • Public holidays.
  • Seasonal demand.
  • Supply chain interruptions.
  • Incorrect or incomplete shipping information.
  • Events beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Additional information regarding delivery estimates, tracking, customs charges, damaged shipments, missing packages, split shipments, and related matters is available in our Shipping Policy.

Nothing in this section excludes any statutory rights or responsibilities that apply under applicable consumer law.

SECTION 6: RETURNS AND REFUNDS

Returns, refunds, damaged products, defective products, incorrect products, and eligible cancellation requests are governed by our Refund Policy.

Customers must follow the procedures and eligibility requirements described in that policy when requesting a return or refund.

Where permitted by applicable law, we may refuse a return or refund where:

  • The applicable return period has expired.
  • The product does not meet the applicable return requirements.
  • The product has been damaged, altered, or misused by the customer.
  • The item is excluded from returns under our Refund Policy.
  • The return request appears fraudulent or abusive.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

SECTION 7: INTELLECTUAL PROPERTY

Unless otherwise stated, all content available through our Services is owned by, licensed to, or otherwise lawfully used by Ravitor, ICEZILO COMPANY LIMITED, or our licensors.

This may include:

  • Text.
  • Graphics.
  • Images.
  • Photography.
  • Logos.
  • Brand elements.
  • Videos.
  • Product descriptions.
  • Website layouts.
  • Designs.
  • Icons.
  • Software.
  • Written content.
  • Other website materials.

Such content may be protected by copyright, trademark, design, and other applicable intellectual property laws.

Subject to these Terms, you are granted a limited, revocable, non-exclusive, non-transferable license to access and use our website solely for personal and lawful purposes.

Without prior written authorization, you may not:

  • Copy or reproduce website content for commercial purposes.
  • Republish or redistribute our content.
  • Modify or create derivative works from protected content.
  • Sell or commercially exploit website materials.
  • Remove copyright, trademark, or proprietary notices.
  • Use our trademarks, logos, or branding in a way that may cause confusion.

SECTION 8: THIRD-PARTY SERVICES AND TOOLS

Certain features, applications, payment methods, analytics tools, or other functionality available through our website may be provided by independent third parties.

These may include:

  • Payment providers.
  • Shipping services.
  • Analytics platforms.
  • Marketing tools.
  • Customer support software.
  • E-commerce applications.
  • Fraud prevention providers.

Third-party services may be subject to separate terms, policies, and privacy practices.

To the extent permitted by applicable law, Ravitor does not guarantee the:

  • Continuous availability.
  • Performance.
  • Accuracy.
  • Reliability.
  • Functionality.

of services operated independently by third parties.

Your use of third-party services may be subject to the terms and policies of the applicable provider.

SECTION 9: EXTERNAL WEBSITES

Our Services may contain links to websites, platforms, applications, or resources operated by independent third parties.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their:

  • Content.
  • Privacy practices.
  • Security measures.
  • Products or services.
  • Availability.
  • Terms and conditions.

Accessing or using third-party websites is at your own discretion.

We encourage you to review the applicable terms and privacy policies before providing personal information or completing transactions through external websites.

SECTION 10: SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce platform and related infrastructure to operate our website and facilitate online transactions.

Although Shopify provides technology and infrastructure supporting our store, products purchased through our website are sold by ICEZILO COMPANY LIMITED, operating under the Ravitor brand, unless expressly stated otherwise.

We remain responsible for matters relating directly to our store, including:

  • Product listings.
  • Customer orders.
  • Customer support.
  • Shipping arrangements.
  • Return and refund decisions.
  • Store policies.

Certain Shopify-powered features may involve the processing of customer information in accordance with Shopify's own applicable terms and privacy practices.

SECTION 11: PRIVACY AND DATA HANDLING

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable privacy laws.

Because our website uses Shopify and other third-party service providers, personal information may be processed, transmitted, or stored through systems operated by providers located in different jurisdictions.

Information we may process includes:

  • Account information.
  • Contact information.
  • Order information.
  • Shipping details.
  • Transaction information.
  • Website usage information.
  • Customer support communications.

For additional information about how we collect, use, disclose, store, and safeguard personal information, please review our Privacy Policy.

SECTION 12: CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily submit content to us, including:

  • Product reviews.
  • Comments.
  • Feedback.
  • Suggestions.
  • Photographs.
  • Videos.
  • Testimonials.
  • Ideas.
  • Other materials.

you grant Ravitor a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, adapt, and distribute such content for lawful business purposes, including website operation, customer communication, advertising, and promotion, subject to applicable law.

You represent that:

  • You own or otherwise have permission to submit the content.
  • The content does not infringe third-party intellectual property rights.
  • The content does not violate privacy or publicity rights.
  • The content is not unlawful.
  • The content is not knowingly false, misleading, defamatory, threatening, or abusive.
  • The content does not contain viruses, malicious software, or harmful code.

We reserve the right to remove or decline content that violates these Terms or applicable law.

SECTION 13: ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information available through our Services may contain errors, inaccuracies, or omissions.

These may relate to:

  • Product pricing.
  • Product descriptions.
  • Product specifications.
  • Product availability.
  • Promotions.
  • Shipping information.
  • Discounts.
  • Other website content.

Where permitted by applicable law, we reserve the right to:

  • Correct errors.
  • Update information.
  • Modify listings.
  • Correct inaccurate pricing.
  • Cancel affected transactions when necessary.

If an order is canceled because of an error after payment has been processed, any applicable refund will be issued in accordance with our policies and applicable law.

SECTION 14: PROHIBITED USES

You may not use our website or Services for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include:

  • Engaging in fraudulent transactions.
  • Attempting unauthorized access to accounts, systems, or networks.
  • Introducing viruses, malware, or harmful code.
  • Interfering with website functionality.
  • Circumventing website or account security features.
  • Scraping or harvesting data in violation of applicable law or our rights.
  • Using automated systems in a manner that creates unreasonable load on our Services.
  • Infringing intellectual property rights.
  • Harassing, threatening, or abusing others.
  • Submitting false or misleading information.
  • Using the Services to violate applicable laws or regulations.
  • Attempting to obtain products, refunds, credits, or other benefits through fraudulent means.

Violation of these requirements may result in restriction, suspension, or termination of access to our Services.

SECTION 15: SUSPENSION AND TERMINATION

We reserve the right to suspend, restrict, or terminate access to our Services where reasonably necessary.

Reasons may include:

  • Violation of these Terms.
  • Fraudulent activity.
  • Payment abuse.
  • Misuse of our Services.
  • Security concerns.
  • Attempts to interfere with our systems.
  • Violation of applicable laws.

Where permitted by law, access may be restricted or terminated without prior notice when immediate action is reasonably necessary to protect our business, customers, systems, or third parties.

Termination does not affect rights, obligations, or liabilities that arose before termination.

SECTION 16: DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not warrant that:

  • The website will always be available.
  • The Services will operate without interruption.
  • The website will always be free from errors.
  • All information will always be complete, accurate, or current.
  • Technical issues will always be corrected immediately.
  • Every product will be suitable for every individual purpose unless specifically stated.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or remedies that cannot lawfully be excluded or limited.

SECTION 17: LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Ravitor, ICEZILO COMPANY LIMITED, and their directors, officers, employees, affiliates, agents, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from or relating to the use of our Services.

Such losses may include:

  • Loss of profits.
  • Loss of revenue.
  • Loss of business opportunities.
  • Loss of data.
  • Business interruption.
  • Losses resulting from service disruptions.

Where liability cannot legally be excluded, liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law or would improperly restrict mandatory consumer protections.

SECTION 18: INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ravitor, ICEZILO COMPANY LIMITED, and their affiliates, directors, officers, employees, agents, contractors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:

  • Your material violation of these Terms.
  • Your unlawful use of the Services.
  • Your infringement of third-party rights.
  • Your fraudulent or abusive activity.
  • Content submitted by you that violates applicable law or third-party rights.

This provision applies only to the extent permitted by applicable law.

SECTION 19: SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted, modified, or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue in full force and effect.

SECTION 20: ENTIRE AGREEMENT

These Terms, together with our applicable policies and notices, constitute the agreement between you and Ravitor regarding your use of our Services.

These Terms supersede prior communications, representations, understandings, or agreements relating to the same subject matter, except where otherwise required by applicable law.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 21: ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with:

  • A merger.
  • An acquisition.
  • A corporate restructuring.
  • A sale of assets.
  • A transfer of business operations.
  • Another legitimate business transaction.

Any assignment or transfer will remain subject to applicable law.

SECTION 22: GOVERNING LAW

These Terms and any disputes arising from or relating to the Services shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive customers of mandatory consumer protections that may apply under the laws of their place of residence and that cannot legally be waived or excluded.

SECTION 23: CHANGES TO THESE TERMS

We reserve the right to modify, revise, or update these Terms from time to time to reflect changes in:

  • Our business operations.
  • Products or Services.
  • Technology.
  • Store procedures.
  • Legal requirements.
  • Regulatory requirements.

Updated versions will be published on this page and will become effective upon posting unless otherwise stated.

Where required by applicable law, we may provide additional notice regarding material changes.

Your continued use of our Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 24: CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Brand: Ravitor

Business Name: ICEZILO COMPANY LIMITED

Business Registration No.: 79488835

Registered Office: FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG

Phone: +852 9290 7676

Email: service@ravitor.com